Summerhouses Essex terms & conditions, please read them as they hold important information.
Terms and Conditions for Summer houses
DEPOSITS & CANCELLATIONS:When ordering we
will ask you for a deposit which is needed to confirm your order. This is fully refundable up to 7 days before the
estimated completion date on small to medium buildings and 14 days for large & bespoke buildings, if you choose
to cancel once we have started to manufacture your building during this 7 to 14 day period your deposit becomes non
refundable. If you are happy with your order then the full balance will be
required in cash on the day of collection/delivery if paying by cheque you will need to send it to us 7 days before
delivery/collection, as funds will need to be cleared. (By placing your order you
are agreeing to our terms & conditions.)
Delivery & Erection
We
usually use a trusted contractor to deliver and erect. Any date or period for delivery shall be considered as
indicative only, although it is our policy to try to fulfil all orders within 30 days. As with most construction
businesses, we are governed by the weather and may occasionally have to re-arrange delivery & erection
at the last moment.
All prepared bases must be level, if slightly out
the erector can usually help but If in the opinion of the erectors the base is not to a reasonable standard the
erector reserves the right to refuse to erect your building, in which the customer will not be required to pay the
original erection fee but will still have to pay for the cost of delivery, if they require the erection of the
building at a later date then new arrangements must be made with the erector at an extra cost, however the erector
reserves the right to refuse to return, (if this happens you will be reimbursed with your erection fee if you have
pre paid.) If you have problems with your base we may be able to help if you inform us when ordering.
Any loss, damage or deterioration to the building that occurs after delivery while waiting for adequate completion
of the base, will be the responsibility of the customer.
Access to the site must be safe, unrestricted and
if more than 120 feet from the point of delivery you must inform us when ordering. Prior to delivery you should
ensure that your base is level and square and of correct size. Access to the base must be clear and
unobstructed prior to our arrival.
Delivery quotes allow for carrying of panels up to 120 ft with no hills or obsticles, this is due to the large size
of some panels It is not always convenient to try and carry buildings through garages, over walls or over next
door’s garden, so it’s very important that we are told about any problems prior to delivery so panels can be built
appropriately. Damage to buildings or persons handling buildings
The risk in the goods shall pass to the Customer on delivery completion. If goods are being
collected the risk in the goods shall pass when the Customer uplifts them from the workshop. The Customer
should inspect the goods on collection/ delivery or after erection for any damage. If the paint on your
building has been scratched we will provide you with the appropriate colour to touch up any scuffs or
scratches. However if your building has more severe cargo damage we will replace any broken parts but they
must be reported to us on the day of delivery, however if you have collected the building and everything is
fine before you leave we will not be obligated to correct any damage that was incurred by yourselves in
cargo, although we will usually help you out as we always aim to be fair.
Our Guarantee: Our products are guaranteed
against faulty workmanship for twelve months from the date of purchase. Although we use
top quality timber, wood is a natural material and may warp or split and knots may fall out this is beyond
our control and will NOT be covered by our guarantee as this can happen to any wooden product no matter how
thick. Damage caused by splash back or severe weather conditions including roof felt/tiles
being ripped off by gale force winds will not be covered by our guarantee either Timber is a
natural product that will react to the variable British climate, therefore shrinking of timber components may occur
in hot weather and swelling in damp or wet weather, this is completely out of our control and can happen with any
wooden building or door etc. We always give every building one good coat of wood preserve usually Cuprinol
unless otherwise advised by customer, you can opt for an extra coat to be done at our work shop or you can
apply another coat once your building has been erected, we recommend that this is done as soon as possible no
matter who you buy from another coat of stain should be applied to pro long the life of the wood and to prevent any
future problems, please make sure that you pay extra attention to end grain,joints, doors & windows for extra
potection you can use silicone on all window/door joins.
Wood sizes explained: We use 16mm 125
shiplap, which is milled down to approx 12mm this is industry standard. On our 19mm 125 shiplap it is planed to
approx 16mm thick and on 25mm 125 shiplap it’s planed down to approx 21mm, Please note the wood is named and planed
by the timber providers not by us and is the same country wide.
We reserve the right to decline an order if any problems go unresolved. We can alter the
designs/specifications without prior notice if such changes are made in order to upgrade and improve the existing
designs or expand/shrink a building size.
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